← Birdsay

Support

Birdsay — Good Vibes Lab

📧 Contact

A question, a technical problem or a suggestion? Write to us and we will answer as soon as we can.

✉️ contact@goodvibeslab.app

🎤 The microphone doesn’t work

Check that you have allowed the Microphone and Speech Recognition permissions. You can check them here:

  • iPhone/iPad: Settings > Birdsay > Microphone and Speech Recognition
  • Android: Settings > Apps > Birdsay > Permissions

On Android, speech recognition needs an internet connection and the English voice installed in the device’s Google settings.

🔊 We can’t hear the pronunciation

Check that the device’s volume is not muted. On iPhone, make sure the side switch is not set to silent.

⭐ How do the stars work?

Your child listens to the word, then says it; the app compares their pronunciation with the model and gives 1, 2 or 3 stars depending on accuracy. They get up to 2 tries per word, and the app always moves on to the next word: the goal is to encourage, never to block.

💎 Premium subscription

The Animals world is entirely free, from word to sentence, along with the first words of the Fruits and more and Colors worlds. To unlock all 10 worlds, you can subscribe from the app, monthly or yearly. The free content stays available without a subscription and without ads.

  • Cancel on iPhone: Settings > your name > Subscriptions
  • Cancel on Android: Google Play > Subscriptions

🔄 Restore my purchases

If you already have an active subscription and switch devices, restore your purchases from the app’s settings (behind the parent check).

🗑️ Erase the data

To reset your child’s progress, go to the settings (behind the parent check) and tap “Reset progress”. This cannot be undone. The data stays on the device: no account is created.

Good Vibes Lab · contact@goodvibeslab.app